Peekyboo Essential Additional Camera

If for any reason you are not completely satisfied with your purchase please refer to the information below to find the best course of action.

30-Day Money-Back Guarantee Returns

Shop with confidence. We want you to love your Peekyboo baby monitor.

We understand that choosing the right baby monitor is an important decision. That's why we offer a 30-day money-back guarantee, giving you extra peace of mind when shopping with us.

If you're not completely satisfied with your purchase, simply email us at support@peekyboo.com.au within 30 days of receiving your order, and we'll help you through the return process.

How does it work?

Returning your Peekyboo product is straightforward:

• Get in touch: Email us within 30 days of receiving your order to request a return.
• Pack your product: Please ensure your item is returned in its original packaging, with all included accessories, and in the same condition you received it.
• Send it back: Return postage costs are the customer's responsibility. We recommend using a tracked shipping service to ensure your parcel arrives safely.
• Receive your refund: Once we've received and inspected your return, we'll confirm your eligibility and process your refund to your original payment method.

Please allow 5–10 days for us to inspect and review your returned order. Your payment provider may require additional time to make the refund available.

A Few Things to Keep in Mind

• Our 30-day money-back guarantee applies to eligible returns requested within 30 days of delivery.
• Please retain your order confirmation or other proof of purchase.
• Return postage costs are the customer's responsibility for change-of-mind returns.
• We recommend using a tracked shipping service, as we cannot take responsibility for parcels lost or damaged during return transit.

Your Consumer Rights

Our 30-day money-back guarantee is offered in addition to your rights under the Australian Consumer Law.

Nothing in this policy limits or excludes your rights to a repair, replacement, refund or other remedy where required by Australian Consumer Law.

If you experience a problem with your Peekyboo product, please contact us. We're always happy to help.

Faulty Products & Warranty

We're here to help if something isn't right.

At Peekyboo, we want you to feel confident in your purchase. Every Peekyboo product comes with a 12-month manufacturer's warranty, along with the protections provided by the Australian Consumer Law.

If your product develops a fault, arrives damaged or isn't working as expected, please contact us at support@peekyboo.com.au.

Our team will help you identify the issue and work towards a suitable resolution, which may include a repair, replacement or refund, depending on the circumstances and your rights under Australian Consumer Law.

12-Month Manufacturer's Warranty

All Peekyboo products are covered by a 12-month manufacturer's warranty from the original date of purchase.

This warranty covers defects in materials and workmanship that arise during normal household use.

What's covered?

Our manufacturer's warranty includes:

• Manufacturing defects that affect the performance or operation of your product.
• Products that arrive damaged or defective.
• Faults caused by defective components or materials.
• Manufacturing defects affecting supplied power adapters or charging cables.

What's not covered?

Our manufacturer's warranty does not cover:

• Damage caused by misuse, neglect or failure to follow the product instructions.
• Damage resulting from incorrect installation, unauthorised modifications or the use of an unsuitable power supply.
• Accidental damage, including drops, impacts or exposure to liquids.
• Normal wear and tear, including cosmetic scratches, dents or marks that develop through everyday use.
• Minor cosmetic damage to the product packaging that does not affect the product itself.

These exclusions apply to our manufacturer's warranty and do not limit your rights under Australian Consumer Law.

How to Make a Warranty Claim

If something goes wrong, we're here to make the process as straightforward as possible.

Simply email support@peekyboo.com.au with:

1. Your order number or proof of purchase.
2. A brief description of the issue you're experiencing.
3. Photos or a short video of the problem, if available and relevant.

Our support team will review the details and may guide you through a few troubleshooting steps to help identify the issue.

If your product needs to be returned for assessment, we'll explain the next steps.

Where a claim is accepted under our manufacturer's warranty or Australian Consumer Law, we'll arrange an appropriate remedy, which may include a repair, replacement or refund.

Return Shipping Costs

Where your claim is accepted under our manufacturer's warranty, Peekyboo will cover reasonable return shipping costs.

For claims covered by Australian Consumer Law, we will meet our obligations regarding reasonable return and transportation costs.

If an assessment determines that the issue is not covered by either our manufacturer's warranty or Australian Consumer Law, you may be responsible for return shipping costs. We'll discuss any applicable costs with you before proceeding.

Products Damaged During Delivery

We take care to ensure your Peekyboo products arrive safely.

If your order arrives damaged, please contact us as soon as possible at support@peekyboo.com.au.

Where possible, include photographs of the product and packaging so we can investigate the issue and assist you promptly.

We'll work with our delivery partner where necessary and help arrange an appropriate resolution.

Your Rights Under Australian Consumer Law

Your consumer rights are important to us.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The manufacturer's warranty is provided in addition to, and does not limit, your rights and remedies under the Australian Consumer Law.

Need a Hand?

Whether you have a question about your warranty, need help troubleshooting or would like to discuss a product issue, we're always happy to assist.

Email us at support@peekyboo.com.au, and our team will help you find the best way forward.