Frequently Asked Questions

Yes! As soon as your order has been dispatched you will receive a tracking link so you can keep an eye on your order status. Orders are typically dispatched within 24 hours, but this may vary on weekends.

If you do not receive a tracking link within 48 hours of placing your order please reach out to our customer support team for troubleshooting.

We aim to fulfil all orders within 24-48 hours and shipping times will vary depending on your location.

All orders are dispatched from NSW. Please use the following shipping estimates as a guide for how long your order will take to arrive to you once it has been dispatched:

Standard shipping:

Same state: 2-4 business days

Interstate: 3-6 business days

Express shipping:

Same state: 1-2 business days

Interstate: 2-3 business days.

Please Note: Orders placed on the weekend or a public holiday will typically be shipped the next business day. Orders to rural areas of Australia may take up to 10 business days depending on your location.

If you would like to cancel or make changes to your order please email our customer support team with your order details as soon as possible. We may be able to amend your order if it has not already been dispatched.

If your order has already been dispatched for delivery we are unable to make any amendments.

Please refer to our refund policy here.

Please refer to our refund policy here.

Currently, we are only shipping within Australia.

For many parents, a non-Wi-Fi baby monitor offers a reassuringly simple way to stay connected to their baby at home. Rather than sending video and audio through your home Wi-Fi or over the internet, the camera connects directly to a dedicated parent monitor.

The Peekyboo Essential works this way using a dedicated 2.4GHz FHSS connection between the baby camera and parent monitor. FHSS simply means the connection rapidly switches between different wireless frequencies as it communicates, helping avoid interference from other devices and maintain a stable, reliable connection. This constant frequency switching also provides an added layer of security by making the signal more difficult to follow or intercept—offering reassuringly private monitoring around your home.

There’s no app to install, no account to create and no subscription required. Simply connect the camera, turn on your parent monitor and you’re ready to keep an eye on your little one.

Non-WiFi baby monitors are often plug-and-play, making them more portable and versatile, particularly in environments with an unstable internet connection.

And because your baby’s video and audio aren’t being streamed over the internet, their precious moments stay where they belong — with your family. It’s private, reliable and reassuringly simple.

No, Peekyboo doesn't connect to your home Wi-Fi or require an internet connection.

The baby camera communicates directly with the parent monitor using a dedicated 2.4GHz FHSS wireless connection.

No. There’s no phone app required.

Peekyboo has its own dedicated 5-inch HD parent monitor, so you can check on your baby without using your phone.

No. There are no subscription fees, app fees or ongoing monitoring charges.

Yes. Because Peekyboo Essential doesn't rely on Wi-Fi or the internet, an internet outage won't stop the camera and parent monitor communicating with each other.

No. Peekyboo Essential is designed for private, real-time monitoring and doesn't record or store video.

There is no Micro SD card required and your baby's video isn't uploaded to cloud storage.

Peekyboo Essential has a wireless range of up to 300 metres in open-field conditions.

Inside your home, actual range will vary depending on factors such as the layout of your home, the number and thickness of walls, construction materials and other environmental factors.

The generous open-field range provides plenty of headroom for everyday use around most homes.

Absolutely. It's non-Wi-Fi design makes Peekyboo Essential particularly convenient when travelling.

There’s no need to connect to hotel, holiday-home or family Wi-Fi. Simply connect the camera to power, turn on the parent monitor and you're ready to go.

Yes. Although designed primarily as a baby monitor, Peekyboo can also be used for local, real-time monitoring of pets or elderly family members.

Live video, night vision and two-way audio allow you to see, hear and speak through the camera from elsewhere in your home.

No. The Peekyboo Essential uses a different monitoring system and is not compatible with previous Peekyboo models. Monitors and cameras from previous Peekyboo models cannot be paired with Peekyboo Essential products.

If you’d like to add another camera, simply choose a Peekyboo Essential Additional Camera, which is designed to pair seamlessly with your Essential parent monitor.

Yes. The Peekyboo baby camera doesn't contain a rechargeable battery and needs to remain connected to power while in use.

The parent monitor has its own rechargeable battery, allowing you to carry it around your home.

Yes. Peekyboo features remote pan and tilt, allowing you to adjust the camera's view directly from the parent monitor.

Use the directional controls on the parent monitor to move the camera until you have the view you want.

This becomes particularly useful as your baby grows and begins moving around their cot or bedroom.

The Peekyboo Essential features a 1080p wide-angle camera, giving you a clear and generous view of your baby's room.

Combined with remote pan and tilt, you can easily adjust your view from the parent monitor without physically repositioning the camera.

Peekyboo uses invisible infrared (IR) lights to give you a clear, reassuring view in the dark—without lighting up the room or disturbing your baby’s sleep.

Night vision can be set to Off, Automatic or manually turned On. We recommend leaving it on Automatic, so Peekyboo gently switches to night vision as the room gets darker and returns to its normal daytime view when the room becomes brighter again.

Yes. Two-way audio allows you to hear your baby and speak through the baby camera using the parent monitor.

Whether it’s offering a little reassurance from another room or speaking to your partner in the nursery, you can communicate without needing to be beside the camera.

The volume of the speaker on the baby camera is fixed.

If your voice sounds too loud through the camera, try speaking a little more softly or holding the parent monitor slightly further away while using two-way talk.

Yes. The camera includes a built-in room temperature sensor, with the temperature displayed on the parent monitor.

You can also set high and low temperature alerts on the parent monitor. If the room temperature moves outside your chosen range, the monitor will alert you, helping you stay aware of changes in your baby’s room without having to constantly check.

The temperature reading is designed to provide a convenient indication of the room temperature and should not be used as a substitute for dedicated environmental or medical monitoring equipment.

Yes. Peekyboo Essential includes a selection of lullabies and soothing sounds, which can be played through the baby camera and controlled from the parent monitor. Set them to play for 15, 30 or 60 minutes, or continuously for ongoing comfort.

Peekyboo Essential features a 5-inch HD colour display with a resolution of 1280 × 720, giving you a clear, dedicated view of your baby without needing to use your phone.

The Peekyboo Essential offers up to 12 hours of continuous use, or 20+ hours in ECO (VOX) mode, depending on how the monitor is used.

In ECO mode, the display switches off when your baby’s room is quiet and automatically wakes when sound is detected, helping to significantly extend battery life.

Actual battery life may vary depending on factors such as screen brightness, volume, display-on time and the number of connected cameras.

Yes. The parent monitor can continue to be used while connected to power.

Yes. You can continue monitoring audio without having the display constantly illuminated. Make sure VOX mode is turned off, then briefly press the On/Off button to put the screen to sleep. Audio will continue playing through the parent monitor.

Briefly press the On/Off button again whenever you want to wake the display.

Yes. Both screen brightness and parent monitor volume can be adjusted to suit your environment.

You can lower the brightness at night, increase it during the day and adjust the audio volume to a comfortable level.

VOX is a sound-activated, battery-saving monitoring mode.

When VOX is enabled, the parent monitor's display can remain off while your baby is sleeping. When the camera detects sound above your selected sensitivity level, the parent monitor wakes the display so you can quickly check what's happening.

It helps reduce unnecessary screen time and extend battery life while still keeping you connected when your baby needs you.

Yes. Peekyboo Essential offers four VOX sensitivity settings, allowing you to choose the level that best suits your baby and their sleeping environment.

A more sensitive setting responds to quieter sounds, while a lower sensitivity can help prevent everyday background noises from unnecessarily waking the display.

If VOX is turned on, the screen will automatically wake when the camera detects sound above the selected sensitivity level.

If the display is waking too frequently, try adjusting the VOX sensitivity so that quieter background noises don't activate the screen.

The sound indicator lights provide a helpful visual guide to the level of sound coming from your baby’s room, so you can keep an eye on things even when the monitor volume is low.

The lights remain on while the parent monitor screen is awake and cannot be turned off independently. When the screen enters sleep or VOX mode, the lights will gently pulse for approximately 30 seconds before automatically turning off, helping to keep things calm and unobtrusive when they’re no longer needed.

You can connect up to four Peekyboo Essential baby cameras to a single parent monitor.

This allows your Peekyboo Essential to grow with your family — whether you're monitoring siblings, twins, multiple bedrooms or simply want another view around your home

Yes. You don't need to decide how many cameras you'll need from day one.

You can start with a single Peekyboo Essential camera and add compatible Peekyboo Essential Additional Cameras later, up to a total of four cameras.

Yes. Our Peekyboo Essential 2 Camera Bundle includes one parent monitor and two baby cameras.

It's ideal for twins, siblings, two bedrooms or parents who simply want two different camera views — and offers the best value if you already know you'll need two cameras.

Yes. With two cameras connected, Split Screen mode allows you to view both cameras simultaneously on the 5-inch parent monitor.

Like most local baby monitors, the parent monitor plays audio from one camera at a time, so you can clearly hear what’s happening in each room.

When monitoring multiple cameras, Split + Scan mode makes it easy to keep an ear on each room. The parent monitor displays two camera views at the same time, while the audio automatically switches between each camera every 15 seconds, giving you ongoing coverage without needing to manually change cameras.

With two cameras connected, Split Screen + Scan displays both cameras on screen at the same time while automatically alternating the active audio between them every 15 seconds.

You'll hear Camera 1 for 15 seconds, followed by Camera 2 for 15 seconds, and the cycle will continue automatically.

This lets you keep both rooms visible while also keeping an ear on each.

When three or four cameras are connected, Peekyboo Essential cycles through the cameras in pairs.

For example, with four cameras:

Cameras 1 & 2 are displayed together → audio from Camera 1 plays for 15 seconds → audio switches to Camera 2 for 15 seconds.

The display then changes to Cameras 3 & 4 → audio from Camera 3 plays for 15 seconds → audio switches to Camera 4 for 15 seconds.

The cycle then repeats automatically.

No. Additional Peekyboo Essential cameras pair directly with your existing parent monitor.

Each camera requires its own power connection, but you don't need a separate parent monitor for each room.

Yes. VOX can be used when multiple Peekyboo Essential cameras are paired with the parent monitor.

This allows you to continue using sound-activated monitoring while monitoring more than one room.

Yes. The Peekyboo Essential is designed to be quick and simple to set up. Your parent monitor and camera come pre-paired straight out of the box, so simply connect the camera to power, turn on your monitor and you’re ready to go.

If you’ve purchased a two-camera bundle, adding your second camera is quick and easy, with just a few simple steps from the parent monitor.

There are no apps to download, accounts to create or Wi-Fi passwords to enter.

First, check that the protective film has been completely removed from the front of the baby camera, as this may cover the camera's microphone.

Next, check that the volume on the parent monitor is turned up and that the camera is correctly paired and displaying a live video feed.

If you still can't hear audio, restart both the camera and parent monitor.

Wireless range can be affected by your home's layout, walls, building materials and interference from other electronic devices.

Try moving the parent monitor closer to the camera and check whether the connection improves. Make sure the foldable antenna on the parent monitor is fully lifted and extended, as this can help improve the strength and stability of the connection.

You can also try repositioning either device away from Wi-Fi routers, large electronic devices, metal objects or other potential sources of wireless interference.

Restarting both the camera and parent monitor can also help re-establish the connection.

Battery life varies depending on how the monitor is being used.

Some of the biggest factors affecting battery life include:

→ Screen brightness

→ How long the display remains on

→ VOX use

→ Audio volume

→ Multi-camera use

→ Battery age and charging habits

To extend battery life, reduce the screen brightness and use VOX or screen-sleep features where practical.

First, check that the USB-C cable is securely connected to the parent monitor and power source.

We recommend using the supplied Peekyboo charging accessories for reliable charging performance.

If the monitor still isn't charging correctly, try disconnecting and reconnecting the charging cable and restarting the monitor.

If the issue continues, please contact Peekyboo Support.

Make sure the additional camera is powered on and positioned close to the parent monitor during pairing.

On the parent monitor, open the camera pairing menu and select an available camera position.

When prompted, briefly press the pairing button on the baby camera.

Once pairing is successful, the live camera feed should appear on the parent monitor.

VOX responds to sound rather than specifically detecting crying, so other noises in the room may activate the display.

Try adjusting the VOX sensitivity to a less sensitive setting. This can help prevent quieter background sounds such as white noise, movement or other household sounds from waking the display unnecessarily.

Small differences can occur between temperature sensors depending on their location, airflow and proximity to other objects or heat sources.

The Peekyboo Essential temperature sensor is intended to provide a convenient indication of the room temperature rather than a precision environmental measurement.

For the most representative reading, position the camera away from direct sunlight, heaters, air-conditioning vents and other heat sources.

Place the baby camera on a secure, stable surface that provides a clear view of your baby's sleep space while keeping the camera and power cable safely out of your baby's reach.

Remote pan and tilt allows you to fine-tune the view from the parent monitor once the camera is positioned.

Always follow the positioning and safety guidance provided in the Peekyboo Essential User Manual.

Yes. The compatible Peekyboo Essential Snake Mount provides a flexible way to position your baby camera where a suitable flat surface isn't available.

Always ensure the mount is securely attached and that the camera, mount and power cable remain safely out of your baby's reach.

We don't currently have a dedicated Peekyboo floor stand.

However, Our baby cameras feature a wide-angle lens, giving you a broader view of your baby’s cot or bed and, in many setups, reducing the need for additional accessories such as a stand or mount.

You may also find it helpful to know that our cameras come with a 1/4-inch threaded screw attachment. This attachment is compatible with most camera mounting systems.

Yes. Peekyboo Essential comes with a 12-month warranty, together with lifetime technical support from our Australian customer support team.

Your rights under the warranty are in addition to any rights you may have under Australian Consumer Law.

For more information about our refund and warranty terms please click here.

Find the Peekyboo user manual right here.

The User Guide includes detailed information about setup, features, settings and pairing additional cameras.

We’re here to help. If you're having trouble with your Peekyboo Essential or simply have a question about how something works, contact our dedicated customer support team at: support@peekyboo.com.au

We aim to respond to support enquiries within 24 hours.