Refund policy

 

If for any reason you are not completely satisfied with your purchase please refer to the information below to find the best course of action.

30-Day Money-Back Guarantee Returns

We offer a 30-day money-back guarantee from the time you receive your goods. Please email us at support@peekyboo.com.au within that time frame if you are not completely satisfied with your purchase.

After the 30-day money-back guarantee period has expired, we do not accept change-of-mind returns. This does not affect your rights under the Australian Consumer Law or any applicable manufacturer's warranty.

To be eligible for a “no-questions-asked” 30-day money-back guarantee your item must be returned in its original packaging, and in the same condition you received it in.

To complete your return, we will require an email receipt or other proof of purchase.

You will assume all costs for returning your shipment. We recommend that you return the product via Registered Post or a trackable shipping service. You assume any risk of loss, theft or damaged goods during transit. Peekyboo will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Refunds under our 30-Day Money-Back Guarantee (if applicable)

Once your return is received and inspected we will send you a confirmation email. We will confirm whether your return meets the requirements of the 30-day money-back guarantee and, if eligible, process your refund. Please allow 5-10 days for the returned order to be inspected and reviewed.

If your return is approved, your refund will be processed, and automatically credited to your credit card or original purchase payment method.

Faulty Products and Consumer Guarantees (if applicable)

If your product is faulty, damaged or does not meet the consumer guarantees under the Australian Consumer Law, we will provide a remedy in accordance with your rights under the Australian Consumer Law. Depending on the nature of the issue, this may include a repair, replacement or refund. Please email us at support@peekyboo.com.au so that we can review the details of the issue and work towards a suitable resolution.

If your purchase was damaged while in transit to you please email us immediately at support@peekyboo.com.au so that we can open an investigation with our shipping partner. Please be aware that we may require photo evidence of any shipping damage in order to proceed with a claim.

Warranty Terms

We offer a 12-month manufacturer's warranty on all Peekyboo products from the date of original purchase. Proof of purchase is required to make a warranty claim.

The warranty covers defects in materials and workmanship arising under normal household use. It does not cover damage caused by misuse, accidents, unauthorised modifications, improper installation, normal wear and tear, or failure to follow the product instructions.

The manufacturer's warranty covers, but is not limited to:

• A product that arrives damaged or defective.
• Faults or failures caused by manufacturing defects.
• Defects in the supplied power adapter or charging cable resulting from faulty materials or workmanship.

The manufacturer's warranty does not cover:

• Damage caused by misuse, neglect, or failure to follow the operating instructions.
• Damage caused by incorrect installation or use of an unsuitable power supply.
• Damage resulting from drops, impacts, liquid ingress or other accidental damage.
• Cosmetic damage, including scratches, dents or marks that occur after delivery.
• Superficial dents, scratches or marks on the packaging box on arrival.

We assess each warranty claim individually to determine the appropriate remedy under the manufacturer's warranty and/or the Australian Consumer Law. Where a claim is accepted, Peekyboo will provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement or refund, depending on the circumstances. 

Peekyboo will cover the reasonable cost of returning the faulty product where your warranty claim is accepted. If the issue is found not to be covered by either the manufacturer's warranty or your rights under the Australian Consumer Law, you may be responsible for the cost of returning the product.

Australian Consumer law 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The manufacturer's warranty is provided in addition to, and does not limit, your rights and remedies under the Australian Consumer Law.

For further information, please email us at support@peekyboo.com.au.