Welcome to the Peekyboo Knowledge Base - your go-to resource for troubleshooting, tips, and product support. Whether you’re setting up your Peekyboo baby monitor and baby camera, exploring its features, or resolving a technical issue, our comprehensive guides are here to help.
Find step-by-step instructions, FAQs, and practical solutions to ensure you get the most out of your Peekyboo experience. Designed with Australian families in mind, we’re committed to making parenting simpler, every step of the way.
Don't see what you're looking for? Still having issues with your Peekyboo devices?
Reach out to our dedicated customer support team today at support@peekyboo.com.au.
We will get back to you within 24 hours.
Set-Up
Then, to snap a photo, from the main screen simply long press the Zoom button on the side of the baby monitor to take an instant video grab. The baby monitor will emit a photo capture sound when a photo has been snapped successfully, but please note that you will not hear this sound unless the volume on the baby monitor is active, ie. with the volume up.
Some users can achieve longer monitor usage on a single charge by switching the baby monitor off when it’s not in use and applying battery-saving features while monitoring their child.
Battery life can be influenced by several factors, including:
Battery-saving settings: Features like VOX, Audio Only, and Sleep modes.
Screen brightness level: Higher brightness settings will drain the battery faster.
Active screen time: Video playback or prolonged use of the baby monitor.
A few things to note:
The Peekyboo baby monitor typically takes around 4 hours to fully charge. Once fully charged, it should be disconnected to avoid overcharging. Always ensure you are using the correct AC adapter for the baby monitor: 5V⎓2.0A.
Here are some simple tips to optimise your Peekyboo baby monitor’s battery life:
Reduce Brightness: Lower the screen brightness to save energy.
Utilise Battery-Saving Modes: VOX, Sleep, or Audio Only modes help minimise active screen time.
Maintain Room Temperature: Keep the baby monitor at a moderate temperature, as cold can drain batteries.
Charge Properly: Unplug the device once the battery reaches 100% (indicated by the green light on the side of the baby monitor).
The Peekyboo baby monitor device should take approximately four hours to fully charge. Please make sure to discharge the monitor from the charger once it is full, indicated by the green light on the side of the baby monitor, so as not to overcharge the battery.
To change the video channel select Menu > Monitor Settings > Video Channel > Channel A/B.
Next, please confirm that you are using the correct AC adapter for the baby camera as follows: 5V⎓1.0A. This information is marked on the supplied power adapters. We recommend using the provided AC adapters for optimal operating results. If the baby camera is not receiving the correct power supply it can cause operating issues.
Settings
However, with Peekyboo’s Sound Alerts feature, you can still set up your baby monitor to alert you when sound has been detected from both connected baby cameras. This way you will receive a notification on the monitor when a sound is detected, even if the audio on the baby monitor is only active on one baby camera. You can also customise the volume and duration of the Sound Alert notifications to suit your preference.
Another option for monitoring the audio on more than one baby camera is to set the display to Multi-Camera Cycling. This display mode will cycle through all connected cameras at a set interval of your choosing, from 5-30 seconds, emitting the audio from each baby camera as the display cycles.
Voice Activation or VOX also works with both of these display options, whereby the screen will activate when sound has been detected from all connected cameras. With Multi-Camera Cycling and VOX the baby camera where the sound was detected will be the one displayed in full screen when the screen activates.
This display setting will cycle through all connected cameras in full screen at set intervals of your choosing from 5-30 seconds. This way, if one child is calling out, or another child wakes, you will hear both on the baby monitor separately.
For the most sensitive level of audio monitoring you can set the cycling to switch baby cameras every 5 seconds, so you can hear from both cameras with only a 5-second delay in between. While it won’t allow you to hear sound from both baby cameras simultaneously, it gives you the opportunity to keep an ear on both children.
If Multi-Camera Cycling doesn’t suit your display needs, then Peekyboo’s Sound Alerts feature would be the next best option for monitoring sound from two children. With Sound Alerts active, you will receive a notification on the baby monitor alerting you to sound and the baby camera from which the sound was detected. You can also customise the volume and duration of the Sound Alert notifications to suit your preference.